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 ...to...BMC
Magic IT Solutions
FTLLC Go DIRect Contract #DIR-VPC-03-014;
BMC/Magic IT Product Catalog;
Pricing Effective Date: April 2004;
Please contact us to confirm current pricing. |
|
Product |
Magic Sku |
Product Description |
Unit |
MSRP
List |
DIR
Discount % |
DIR
Discounted
Price |
|
4 Hour Basic Telephone Install Magic |
MHX-PHONE4HRI |
PRICE-LIST-SPECIFIC NOTES: Non-Discountable.
MISCELLANEOUS NOTES: 4 Hour Basic. (1) Assistance with installation and
basic implementation of Magic TSD 7.x on MS SQL. This is limited for
sale and implementation to 7 seats and under.
(2) This service provides up to 4 hours of dedicated
phone support with a senior Magic Technician. It may be used for 6.x to
7.x upgrades but does not include migration of customer data. Sale
limited to current PrimeSupport customers only. Scheduling should be 3
days in advance.
(3) Please remember to reference "General Prime Support
Notes." |
Per Unit/Each Pricing : Unit Qty Price Banded |
$1,200.00 |
0% |
$1,200.00 |
|
60 Concurrent Srvr S/W Access |
CR4CAE-JD-AI |
PRICE CLASS: Per Unit. PRODUCT CONTENT: CR4 is a bundle
of 60 concurrent access licenses - one processor. Crystal Server
Software Access Licenses provide additional access to view Crystal
Reports and Print Preview within Magic Service Desk. FULFILLMENT NOTES:
Currently "shipping" on schedule. PRICE-LIST-SPECIFIC NOTES:
Non-Discountable. MISCELLANEOUS NOTES: Please remember to reference
"Additional Software Access Licenses Notes." |
Per Unit/Each Pricing : Unit Qty Price Banded |
$22,000.00 |
25% |
$16,500.00 |
|
Additional student for on-site training |
TRN/ONST-AO/NV/TSDI |
PRICE CLASS: Per day. FULFILLMENT NOTES: Non-Stockable.
PRICE-LIST-SPECIFIC NOTES: Non-discountable. MISCELLANEOUS NOTES: Cost
per day per student for each student beyond six. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$400.00 |
0% |
$400.00 |
|
Add'l 5 pack of Srvr S/W Access |
CR3CAE-JD-AI |
PRICE CLASS: Per Unit. PRODUCT CONTENT: CR3 is a bundle
of 5 additional licenses above 10, (sold as additional access licenses
in excess of the initial 10 licenses). Crystal Server Software Access
Licenses provide additional access to view Crystal Reports and Print
Preview within Magic Service Desk. FULFILLMENT NOTES: Currently
"shipping" on schedule. PRICE-LIST-SPECIFIC NOTES: Non-Discountable.
MISCELLANEOUS NOTES: Please remember to reference "Additional Software
Access Licenses Notes." |
Per Unit/Each Pricing : Unit Qty Price Banded |
$4,500.00 |
25% |
$3,375.00 |
|
Add'l Crystal Srvr S/W Access |
CR2CAE-JD-AI |
PRICE CLASS: Per Unit. PRODUCT CONTENT: CR2 is a bundle
of 5 access licenses, (specifically the 6th through 10th license).
Crystal Server Software Access Licenses provide additional access to
view Crystal Reports and Print Preview within Magic Service Desk. This
SKU can only be ordered once per customer. FULFILLMENT NOTES: Currently
"shipping" on schedule. PRICE-LIST-SPECIFIC NOTES: Non-Discountable.
MISCELLANEOUS NOTES: Please remember to reference "Additional Software
Access Licenses Notes." |
Per Unit/Each Pricing : Unit Qty Price Banded |
$2,800.00 |
25% |
$2,100.00 |
|
BHM Upgrade from Btrieve to Magic |
BHMCAE-DE-AI |
PRICE CLASS: Per seat. PRODUCT CONTENT: Upgrade from
Btrieve to Magic Service Desk. Magic Service Desk is a browser based
service desk solution. Includes 1 Crystal Reports Designer license.
FULFILLMENT NOTES: Fulfillment CD: MSX75E; Currently "shipping" on
schedule Downloadable to MMI. MISCELLANEOUS NOTES: Universal Training
Credit: Sell all classes listed for 1 UTC per person per class day
(TRN/OFFSITE/TSD). (1) PrimeSupport SKUs for Magic Service Desk,
(MSTCAE-AE), apply to BHMCAE-DE. (2) Please remember to reference "Magic
Business Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$3,400.00 |
25% |
$2,550.00 |
|
Change & Config Mngmt Option |
MCCYAM-HE-AI |
PRICE CLASS: Per Server. PRODUCT CONTENT: the Magic
Business Automation Option Pack extends the functionality of the
business rules engine in Magic Service Desk to enable workflow and rules
based data entry validation. FULFILLMENT NOTES: Fulfillment
letter/e-mail. Currently "shipping" on schedule. PRICE-LIST-SPECIFIC
NOTES: Promotion ends June 30, 2003. MISCELLANEOUS NOTES: Available only
as an Option pack to Magic Service Desk (MST, MXT, MSF, & MXF). NOT to
be sold as a point product. MISCELLANEOUS NOTES: (1) Version 7.5 or
greater of Magic is required to install this option pack. (2) This is a
one-time fee that must be purchased along with the Change &
Configuration Management Option. (3) Available as a perpetual license
only. (4) Non-Shippable. (5) Please remember to reference "Magic
Business Unit Notes. |
Per Seat Pricing : Seat Qty Price Banded |
$100.00 |
0% |
$100.00 |
|
Change & Config Mngmt Option |
MCCYBM-HE-AI |
PRICE CLASS: Per Server. PRODUCT CONTENT: the Magic
Business Automation Option Pack extends the functionality of the
business rules engine in Magic Service Desk to enable workflow and rules
based data entry validation. FULFILLMENT NOTES: Fulfillment
letter/e-mail. Currently "shipping" on schedule. PRICE-LIST-SPECIFIC
NOTES: Promotion ends June 30, 2003. MISCELLANEOUS NOTES: Available only
as an Option pack to Magic Service Desk (MST, MXT, MSF, & MXF). NOT to
be sold as a point product. MISCELLANEOUS NOTES: (1) Version 7.5 or
greater of Magic is required to install this option pack. (2) This is a
one-time fee that must be purchased along with the Change &
Configuration Management Option. (3) Available as a perpetual license
only. (4) Non-Shippable. (5) Please remember to reference "Magic
Business Unit Notes. |
Per Seat Pricing : Seat Qty Price Banded |
$150.00 |
0% |
$150.00 |
|
Change & Config Mngmt Option |
MCCYCM-HE-AI |
PRICE CLASS: Per Server. PRODUCT CONTENT: the Magic
Business Automation Option Pack extends the functionality of the
business rules engine in Magic Service Desk to enable workflow and rules
based data entry validation. FULFILLMENT NOTES: Fulfillment
letter/e-mail. Currently "shipping" on schedule. PRICE-LIST-SPECIFIC
NOTES: Promotion ends June 30, 2003. MISCELLANEOUS NOTES: Available only
as an Option pack to Magic Service Desk (MST, MXT, MSF, & MXF). NOT to
be sold as a point product. MISCELLANEOUS NOTES: (1) Version 7.5 or
greater of Magic is required to install this option pack. (2) This is a
one-time fee that must be purchased along with the Change &
Configuration Management Option. (3) Available as a perpetual license
only. (4) Non-Shippable. (5) Please remember to reference "Magic
Business Unit Notes. |
Per Seat Pricing : Seat Qty Price Banded |
$200.00 |
0% |
$200.00 |
|
Change & Config Mngmt Option |
MCCYDM-HE-AI |
PRICE CLASS: Per Server. PRODUCT CONTENT: the Magic
Business Automation Option Pack extends the functionality of the
business rules engine in Magic Service Desk to enable workflow and rules
based data entry validation. FULFILLMENT NOTES: Fulfillment
letter/e-mail. Currently "shipping" on schedule. PRICE-LIST-SPECIFIC
NOTES: Promotion ends June 30, 2003. MISCELLANEOUS NOTES: Available only
as an Option pack to Magic Service Desk (MST, MXT, MSF, & MXF). NOT to
be sold as a point product. MISCELLANEOUS NOTES: (1) Version 7.5 or
greater of Magic is required to install this option pack. (2) This is a
one-time fee that must be purchased along with the Change &
Configuration Management Option. (3) Available as a perpetual license
only. (4) Non-Shippable. (5) Please remember to reference "Magic
Business Unit Notes. |
Per Seat Pricing : Seat Qty Price Banded |
$250.00 |
0% |
$250.00 |
|
Change & Config Mngmt Option |
MCCCAE-HE-AI |
PRICE CLASS: Per Server. PRODUCT CONTENT: the Magic
Business Automation Option Pack extends the functionality of the
business rules engine in Magic Service Desk to enable workflow and rules
based data entry validation. FULFILLMENT NOTES: Fulfillment
letter/e-mail. Currently "shipping" on schedule. PRICE-LIST-SPECIFIC
NOTES: Promotion ends June 30, 2003. MISCELLANEOUS NOTES: Available only
as an Option pack to Magic Service Desk (MST, MXT, MSF, & MXF). NOT to
be sold as a point product. MISCELLANEOUS NOTES: (1) Version 7.5 or
greater of Magic is required to install this option pack. (2) This is a
one-time fee that must be purchased along with the Change &
Configuration Management Option. (3) Available as a perpetual license
only. (4) Non-Shippable. (5) Please remember to reference "Magic
Business Unit Notes. |
Per Seat Pricing : Seat Qty Price Banded |
$1,000.00 |
25% |
$750.00 |
|
Change & Config Mngmt Option |
MCCCAE-IB-AI |
PRICE CLASS: Per Server. PRODUCT CONTENT: the Magic
Business Automation Option Pack extends the functionality of the
business rules engine in Magic Service Desk to enable workflow and rules
based data entry validation. FULFILLMENT NOTES: Fulfillment
letter/e-mail. Currently "shipping" on schedule. PRICE-LIST-SPECIFIC
NOTES: Promotion ends June 30, 2003. MISCELLANEOUS NOTES: Available only
as an Option pack to Magic Service Desk (MST, MXT, MSF, & MXF). NOT to
be sold as a point product. MISCELLANEOUS NOTES: (1) Version 7.5 or
greater of Magic is required to install this option pack. (2) This is a
one-time fee that must be purchased along with the Change &
Configuration Management Option. (3) Available as a perpetual license
only. (4) Non-Shippable. (5) Please remember to reference "Magic
Business Unit Notes. |
Per Server Pricing : Server Qty Price Banded |
$9,000.00 |
25% |
$6,750.00 |
|
Crystal Report Prof Ed |
CR1CAE-JA-AI |
PRICE CLASS: Per User. PRODUCT CONTENT: Crystal Reports
Professional Edition Single User License. FULFILLMENT NOTES: Currently
"shipping" on schedule. PRICE-LIST-SPECIFIC NOTES: Non-Discountable.
MISCELLANEOUS NOTES: Available as a perpetual license only. (1)
Non-Shippable
(2) 5 Server S/W Access Licenses are included with Magic
Service Desk. (3) Network Associates will not provide support for this
product
(4) Crystal Reports Professional Edition Single User
License. Magic Service Desk comes with a single user license of Crystal
Reports Professional. (5) This SKU is for customers who have more than
one person creating reports. |
Per Node Pricing : Node Qty Price Banded |
$355.00 |
25% |
$266.25 |
|
Event Orchestrator |
EVOYAM-JB-AI |
PRICE CLASS: Per Server. PRODUCT CONTENT: Event
Orchestrator listens for network traps (SNMP) and creates Magic Service
Desk tickets, sends pages, and can be extended via VB Scripting.
FULFILLMENT NOTES: Currently "shipping" on schedule. MISCELLANEOUS
NOTES: Available only as an Option pack to Magic Service Desk (MST, MXT,
MSF, & MXF). NOT to be sold as a point product. (1) Available as a
perpetual license only. (2) Non-Shippable. (3) Please remember to
reference "Magic Business Unit Notes." |
Per Server Pricing : Server Qty Price Banded |
$2,475.00 |
0% |
$2,475.00 |
|
Event Orchestrator |
EVOYBM-JB-AI |
PRICE CLASS: Per Server. PRODUCT CONTENT: Event
Orchestrator listens for network traps (SNMP) and creates Magic Service
Desk tickets, sends pages, and can be extended via VB Scripting.
FULFILLMENT NOTES: Currently "shipping" on schedule. MISCELLANEOUS
NOTES: Available only as an Option pack to Magic Service Desk (MST, MXT,
MSF, & MXF). NOT to be sold as a point product. (1) Available as a
perpetual license only. (2) Non-Shippable. (3) Please remember to
reference "Magic Business Unit Notes." |
Per Server Pricing : Server Qty Price Banded |
$3,712.50 |
0% |
$3,712.50 |
|
Event Orchestrator |
EVOYCM-JB-AI |
PRICE CLASS: Per Server. PRODUCT CONTENT: Event
Orchestrator listens for network traps (SNMP) and creates Magic Service
Desk tickets, sends pages, and can be extended via VB Scripting.
FULFILLMENT NOTES: Currently "shipping" on schedule. MISCELLANEOUS
NOTES: Available only as an Option pack to Magic Service Desk (MST, MXT,
MSF, & MXF). NOT to be sold as a point product. (1) Available as a
perpetual license only. (2) Non-Shippable. (3) Please remember to
reference "Magic Business Unit Notes." |
Per Server Pricing : Server Qty Price Banded |
$4,950.00 |
0% |
$4,950.00 |
|
Event Orchestrator |
EVOYDM-JB-AI |
PRICE CLASS: Per Server. PRODUCT CONTENT: Event
Orchestrator listens for network traps (SNMP) and creates Magic Service
Desk tickets, sends pages, and can be extended via VB Scripting.
FULFILLMENT NOTES: Currently "shipping" on schedule. MISCELLANEOUS
NOTES: Available only as an Option pack to Magic Service Desk (MST, MXT,
MSF, & MXF). NOT to be sold as a point product. (1) Available as a
perpetual license only. (2) Non-Shippable. (3) Please remember to
reference "Magic Business Unit Notes." |
Per Server Pricing : Server Qty Price Banded |
$6,187.50 |
0% |
$6,187.50 |
|
Event Orchestrator |
EVOCAE-JB-AI |
PRICE CLASS: Per Server. PRODUCT CONTENT: Event
Orchestrator listens for network traps (SNMP) and creates Magic Service
Desk tickets, sends pages, and can be extended via VB Scripting.
FULFILLMENT NOTES: Currently "shipping" on schedule. MISCELLANEOUS
NOTES: Available only as an Option pack to Magic Service Desk (MST, MXT,
MSF, & MXF). NOT to be sold as a point product. (1) Available as a
perpetual license only. (2) Non-Shippable. (3) Please remember to
reference "Magic Business Unit Notes." |
Per Server Pricing : Server Qty Price Banded |
$24,750.00 |
25% |
$18,562.50 |
|
Event Orchestrator |
EVOCAE-QB-AI |
PRICE CLASS: Per Server. PRODUCT CONTENT: Event
Orchestrator listens for network traps (SNMP) and creates Magic Service
Desk tickets, sends pages, and can be extended via VB Scripting.
FULFILLMENT NOTES: Currently "shipping" on schedule. MISCELLANEOUS
NOTES: Available only as an Option pack to Magic Service Desk (MST, MXT,
MSF, & MXF). NOT to be sold as a point product. (1) Available as a
perpetual license only. (2) Non-Shippable. (3) Please remember to
reference "Magic Business Unit Notes." |
Per Server Pricing : Server Qty Price Banded |
$4,935.00 |
25% |
$3,701.25 |
|
KBI Microsoft Content |
KMCCAE-JE-AI |
PRICE CLASS: Per seat. PRODUCT CONTENT: KnowledgeBroker
Microsoft Suite static content. KnowledgeBroker's Microsoft Solution
Support Suite contains solutions to common questions about Microsoft
operating systems, desktop applications, Internet, and mail. It is
searchable in Magic Service Desk's SIR Knowledge Search using Microsoft
Index Server. Content updates are NOT included with this SKU. Customers
must purchase KMUGGE-JE to receive updates. FULFILLMENT NOTES: Currently
"shipping" on schedule. MISCELLANEOUS NOTES: (1) This is an add-on sale
to Magic Service Desk. (2) The Magic BU controller will approve
discounts on a case by case basis. (3) No PrimeSupport is sold for these
add-ons. (4) To be processed as ASSURANCE only. (5) Non-Shippable. (6)
Available as a Perpetual License Only. |
Per Seat Pricing : Seat Qty Price Banded |
$300.00 |
25% |
$225.00 |
|
KBI Microsoft Updates |
KMUGGE-JE-AI |
PRICE CLASS: Per seat. PRODUCT CONTENT: KnowledgeBroker
1 year of content updates to Microsoft Suite. FULFILLMENT NOTES:
Currently "shipping" on schedule. MISCELLANEOUS NOTES: (1) This is an
add-on sale to Magic Service Desk. (2) The Magic BU controller will
approve discounts on a case by case basis. (3) No PrimeSupport is sold
for these add-ons. (4) To be processed as ASSURANCE only. (5)
Non-Shippable. (6) Available as a Perpetual License Only. |
Per Seat Pricing : Seat Qty Price Banded |
$200.00 |
25% |
$150.00 |
|
KBI TotalBase Content |
KTCCAE-JE-AI |
PRICE CLASS: Per seat. PRODUCT CONTENT: KnowledgeBroker
TotalBase static content. KnowledgeBroker's TotalBase contains solutions
to common questions on a wide range of software and hardware, including:
Operating systems, Internet, Mail, graphics, printer, modems, Microsoft,
Lotus, Corel/WordPerfect, and Adobe applications. It is searchable in
Magic Service Desk's SIR Knowledge Search using Microsoft Index Server.
Content updates are NOT included with this SKU. Customers must purchase
KTUGGE-JE to receive updates. FULFILLMENT NOTES: Currently "shipping" on
schedule. MISCELLANEOUS NOTES: (1) This is an add-on sale to Magic
Service Desk. (2) The Magic BU controller will approve discounts on a
case by case basis. (3) No PrimeSupport is sold for these add-ons. (4)
To be processed as ASSURANCE only. (5) Non-Shippable. (6) Available as a
Perpetual License Only. |
Per Seat Pricing : Seat Qty Price Banded |
$450.00 |
25% |
$337.50 |
|
KBI TotalBase Updates |
KTUGGE-JE-AI |
PRICE CLASS: Per seat. PRODUCT CONTENT: KnowledgeBroker
1 year of content updates to TotalBase. FULFILLMENT NOTES: Currently
"shipping" on schedule. MISCELLANEOUS NOTES: (1) This is an add-on sale
to Magic Service Desk. (2) The Magic BU controller will approve
discounts on a case by case basis. (3) No PrimeSupport is sold for these
add-ons. (4) To be processed as ASSURANCE only. (5) Non-Shippable. (6)
Available as a Perpetual License Only. |
Per Seat Pricing : Seat Qty Price Banded |
$200.00 |
25% |
$150.00 |
|
Magic Add' l Ent. Contact |
HCNYDM-AD-AI |
PRICE-LIST-SPECIFIC NOTES: Non-Discountable.
MISCELLANEOUS NOTES: "Call for Quote" Contact: Sam North @ 972-987-2169
(office) or 817-832-8194 (mobile). (1) Price to Add-a-Contact is for one
year only; One (1) year of support. (2) Call for Quote and special
requests contact: Sam North (972) 987-2169 or (817) 832-8194. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$2,500.00 |
0% |
$2,500.00 |
|
Magic Auditor |
ADRCAE-JD-AI |
PRICE CLASS: Per Unit. PRODUCT CONTENT: Software only.
FULFILLMENT NOTES: Non-shippable; currently "shipping" on schedule.
MISCELLANEOUS NOTES: (1) Available as a perpetual license only. (2) To
be processed as Assurance. (3) Non-discountable. (4) Provisioned by the
Magic Consulting Services Series ONLY. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$10,000.00 |
0% |
$10,000.00 |
|
Magic Client Services |
MCSYAM-JB-AI |
PRICE CLASS: Desktop Nodes. PRODUCT CONTENT: Highly
customizable end-user e-Portal. For use inside the company. Provides all
the functionality of Self Service Desk (included in Magic Service Desk)
plus Assignable Navigators, Multi-lingual support, FAQ, Self
Registration, access to Work Orders, Purchasing, HD Type, White Board
Events, and access to custom modules. FULFILLMENT NOTES: Currently
"shipping" on schedule. MISCELLANEOUS NOTES: Available only as an Add-on
to Magic Service Desk (MST, MXT, MSF, & MXF). NOT to be sold as a point
product. (1) Minimum order of 50 applies. (2) Available as a perpetual
license only. (3) Non-Shippable. |
Per Server Pricing : Server Qty Price Banded |
$3,520.00 |
0% |
$3,520.00 |
|
Magic Client Services |
MCSYBM-JB-AI |
PRICE CLASS: Desktop Nodes. PRODUCT CONTENT: Highly
customizable end-user e-Portal. For use inside the company. Provides all
the functionality of Self Service Desk (included in Magic Service Desk)
plus Assignable Navigators, Multi-lingual support, FAQ, Self
Registration, access to Work Orders, Purchasing, HD Type, White Board
Events, and access to custom modules. FULFILLMENT NOTES: Currently
"shipping" on schedule. MISCELLANEOUS NOTES: Available only as an Add-on
to Magic Service Desk (MST, MXT, MSF, & MXF). NOT to be sold as a point
product. (1) Minimum order of 50 applies. (2) Available as a perpetual
license only. (3) Non-Shippable. |
Per Server Pricing : Server Qty Price Banded |
$5,280.00 |
0% |
$5,280.00 |
|
Magic Client Services |
MCSYCM-JB-AI |
PRICE CLASS: Desktop Nodes. PRODUCT CONTENT: Highly
customizable end-user e-Portal. For use inside the company. Provides all
the functionality of Self Service Desk (included in Magic Service Desk)
plus Assignable Navigators, Multi-lingual support, FAQ, Self
Registration, access to Work Orders, Purchasing, HD Type, White Board
Events, and access to custom modules. FULFILLMENT NOTES: Currently
"shipping" on schedule. MISCELLANEOUS NOTES: Available only as an Add-on
to Magic Service Desk (MST, MXT, MSF, & MXF). NOT to be sold as a point
product. (1) Minimum order of 50 applies. (2) Available as a perpetual
license only. (3) Non-Shippable. |
Per Server Pricing : Server Qty Price Banded |
$7,040.00 |
0% |
$7,040.00 |
|
Magic Client Services |
MCSYDM-JB-AI |
PRICE CLASS: Desktop Nodes. PRODUCT CONTENT: Highly
customizable end-user e-Portal. For use inside the company. Provides all
the functionality of Self Service Desk (included in Magic Service Desk)
plus Assignable Navigators, Multi-lingual support, FAQ, Self
Registration, access to Work Orders, Purchasing, HD Type, White Board
Events, and access to custom modules. FULFILLMENT NOTES: Currently
"shipping" on schedule. MISCELLANEOUS NOTES: Available only as an Add-on
to Magic Service Desk (MST, MXT, MSF, & MXF). NOT to be sold as a point
product. (1) Minimum order of 50 applies. (2) Available as a perpetual
license only. (3) Non-Shippable. |
Per Server Pricing : Server Qty Price Banded |
$8,800.00 |
0% |
$8,800.00 |
|
Magic Client Services |
MCSCAE-JB-AI |
PRICE CLASS: Desktop Nodes. PRODUCT CONTENT: Highly
customizable end-user e-Portal. For use inside the company. Provides all
the functionality of Self Service Desk (included in Magic Service Desk)
plus Assignable Navigators, Multi-lingual support, FAQ, Self
Registration, access to Work Orders, Purchasing, HD Type, White Board
Events, and access to custom modules. FULFILLMENT NOTES: Currently
"shipping" on schedule. MISCELLANEOUS NOTES: Available only as an Add-on
to Magic Service Desk (MST, MXT, MSF, & MXF). NOT to be sold as a point
product. (1) Minimum order of 50 applies. (2) Available as a perpetual
license only. (3) Non-Shippable. |
Per Server Pricing : Server Qty Price Banded |
$35,200.00 |
25% |
$26,400.00 |
|
Magic Client Services |
MCSCAE-QA-AI |
PRICE CLASS: Desktop Nodes. PRODUCT CONTENT: Highly
customizable end-user e-Portal. For use inside the company. Provides all
the functionality of Self Service Desk (included in Magic Service Desk)
plus Assignable Navigators, Multi-lingual support, FAQ, Self
Registration, access to Work Orders, Purchasing, HD Type, White Board
Events, and access to custom modules. FULFILLMENT NOTES: Currently
"shipping" on schedule. MISCELLANEOUS NOTES: Available only as an Add-on
to Magic Service Desk (MST, MXT, MSF, & MXF). NOT to be sold as a point
product. (1) Minimum order of 50 applies. (2) Available as a perpetual
license only. (3) Non-Shippable. |
Per Node Pricing : Node Qty Price Banded |
$1.65 |
25% |
$1.24 |
|
Magic Global Support Extension |
HGSYDM-AD-AI |
PRICE-LIST-SPECIFIC NOTES: Non-Discountable.
MISCELLANEOUS NOTES: 1 year of Global Support. (1) Requires approval
from Corporate Sales Partner in North America and Finance in other
regions prior to quote. (2) A complete Global Support Checklist MUST
accompany the order. (3) If this Global Support SKU is not purchased at
the same time (in the same PO), as the regional support, then the
regional support grant number is REQUIRED. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$20,000.00 |
0% |
$20,000.00 |
|
Magic Interface Wizard |
IFWCAE-JD-AI |
PRICE CLASS: Per Unit. PRODUCT CONTENT: Software only.
FULFILLMENT NOTES: Non-shippable; currently "shipping" on schedule.
MISCELLANEOUS NOTES: (1) Available as a perpetual license only. (2) To
be processed as Assurance. (3) Non-discountable. (4) Provisioned by the
Magic Consulting Services Series ONLY. (5) Must be sold with Expert
Services; SOW required. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$40,000.00 |
0% |
$40,000.00 |
|
Magic Knowledge Services |
MKSYAM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Knowledge
Services integrates a self-learning, self-organizing, self-maintaining
knowledge base across all of the Magic Service Desk's customer
communication channels. This self service module also provides e-mail
response management, live chat and collaboration, and reactive surveys.
E-mail Response Management - scans incoming emails and provides
automatic replies to customers, containing links to answers within the
knowledge base. Will assist agents responding to new or unique issues by
automatically suggesting possible answers based on the content of the
inquiry. Provides the capability to detect the emotional context of the
e-mail or inbound inquiry and routes it accordingly. Live Chat &
Collaboration - offers advanced technology in live chat interaction,
including Web collaboration capabilities, session monitoring and
telephone callback. The collaboration technology allows agents to guide
Web visitors through a Web form, complete a purchase or answer
questions. Surveys - This Web-based survey application provides the
means to reactively survey your customers and performs tracking
administration and response scoring. FULFILLMENT NOTES: Fulfillment CD
(MKS10E) will be sent by MMI, no key code or license fee required; FCS
Date: 10/15/2003. MISCELLANEOUS NOTES: (1) ONLY NAI CAN FULFILL THIS
EXPERT SERVICE. (2) Magic Knowledge Services requires a Magic Service
Desk installation & Custom Consulting - number of hours to be determined
by Professional Services. (3) This product can only be purchased by
Magic Service Desk customers. (4) Magic Expert Services Statement of
Work [SOW] is required. (5) Services are required and will be provided
by Magic Expert Services. (6) Prime-Support is required with the
purchase of Licenses. (7) ALL MAGIC KNOWLEDGE SERVICE ORDERS MUST GO
THROUGH ASSURANCE. (8) To order Magic Knowledge Services licenses, the
corresponding support (MKSY*M-AE [where * is "A" for ServicePortal, "B"
for Connect, "C" for Priority, or "D" for Enterprise]) and consulting
SKUs are mandatory and must be placed on a single assurance order. The
consulting SKUs are: ES-MHD-CUSTCON for direct and ES-MHD-CUSTCONNV for
distribution. |
Per Seat Pricing : Seat Qty Price Banded |
$349.50 |
0% |
$349.50 |
|
Magic Knowledge Services |
MKSYBM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Knowledge
Services integrates a self-learning, self-organizing, self-maintaining
knowledge base across all of the Magic Service Desk's customer
communication channels. This self service module also provides e-mail
response management, live chat and collaboration, and reactive surveys.
E-mail Response Management - scans incoming emails and provides
automatic replies to customers, containing links to answers within the
knowledge base. Will assist agents responding to new or unique issues by
automatically suggesting possible answers based on the content of the
inquiry. Provides the capability to detect the emotional context of the
e-mail or inbound inquiry and routes it accordingly. Live Chat &
Collaboration - offers advanced technology in live chat interaction,
including Web collaboration capabilities, session monitoring and
telephone callback. The collaboration technology allows agents to guide
Web visitors through a Web form, complete a purchase or answer
questions. Surveys - This Web-based survey application provides the
means to reactively survey your customers and performs tracking
administration and response scoring. FULFILLMENT NOTES: Fulfillment CD
(MKS10E) will be sent by MMI, no key code or license fee required; FCS
Date: 10/15/2003. MISCELLANEOUS NOTES: (1) ONLY NAI CAN FULFILL THIS
EXPERT SERVICE. (2) Magic Knowledge Services requires a Magic Service
Desk installation & Custom Consulting - number of hours to be determined
by Professional Services. (3) This product can only be purchased by
Magic Service Desk customers. (4) Magic Expert Services Statement of
Work [SOW] is required. (5) Services are required and will be provided
by Magic Expert Services. (6) Prime-Support is required with the
purchase of Licenses. (7) ALL MAGIC KNOWLEDGE SERVICE ORDERS MUST GO
THROUGH ASSURANCE. (8) To order Magic Knowledge Services licenses, the
corresponding support (MKSY*M-AE [where * is "A" for ServicePortal, "B"
for Connect, "C" for Priority, or "D" for Enterprise]) and consulting
SKUs are mandatory and must be placed on a single assurance order. The
consulting SKUs are: ES-MHD-CUSTCON for direct and ES-MHD-CUSTCONNV for
distribution. |
Per Seat Pricing : Seat Qty Price Banded |
$524.25 |
0% |
$524.25 |
|
Magic Knowledge Services |
MKSYCM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Knowledge
Services integrates a self-learning, self-organizing, self-maintaining
knowledge base across all of the Magic Service Desk's customer
communication channels. This self service module also provides e-mail
response management, live chat and collaboration, and reactive surveys.
E-mail Response Management - scans incoming emails and provides
automatic replies to customers, containing links to answers within the
knowledge base. Will assist agents responding to new or unique issues by
automatically suggesting possible answers based on the content of the
inquiry. Provides the capability to detect the emotional context of the
e-mail or inbound inquiry and routes it accordingly. Live Chat &
Collaboration - offers advanced technology in live chat interaction,
including Web collaboration capabilities, session monitoring and
telephone callback. The collaboration technology allows agents to guide
Web visitors through a Web form, complete a purchase or answer
questions. Surveys - This Web-based survey application provides the
means to reactively survey your customers and performs tracking
administration and response scoring. FULFILLMENT NOTES: Fulfillment CD
(MKS10E) will be sent by MMI, no key code or license fee required; FCS
Date: 10/15/2003. MISCELLANEOUS NOTES: (1) ONLY NAI CAN FULFILL THIS
EXPERT SERVICE. (2) Magic Knowledge Services requires a Magic Service
Desk installation & Custom Consulting - number of hours to be determined
by Professional Services. (3) This product can only be purchased by
Magic Service Desk customers. (4) Magic Expert Services Statement of
Work [SOW] is required. (5) Services are required and will be provided
by Magic Expert Services. (6) Prime-Support is required with the
purchase of Licenses. (7) ALL MAGIC KNOWLEDGE SERVICE ORDERS MUST GO
THROUGH ASSURANCE. (8) To order Magic Knowledge Services licenses, the
corresponding support (MKSY*M-AE [where * is "A" for ServicePortal, "B"
for Connect, "C" for Priority, or "D" for Enterprise]) and consulting
SKUs are mandatory and must be placed on a single assurance order. The
consulting SKUs are: ES-MHD-CUSTCON for direct and ES-MHD-CUSTCONNV for
distribution. |
Per Seat Pricing : Seat Qty Price Banded |
$699.00 |
0% |
$699.00 |
|
Magic Knowledge Services |
MKSYDM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Knowledge
Services integrates a self-learning, self-organizing, self-maintaining
knowledge base across all of the Magic Service Desk's customer
communication channels. This self service module also provides e-mail
response management, live chat and collaboration, and reactive surveys.
E-mail Response Management - scans incoming emails and provides
automatic replies to customers, containing links to answers within the
knowledge base. Will assist agents responding to new or unique issues by
automatically suggesting possible answers based on the content of the
inquiry. Provides the capability to detect the emotional context of the
e-mail or inbound inquiry and routes it accordingly. Live Chat &
Collaboration - offers advanced technology in live chat interaction,
including Web collaboration capabilities, session monitoring and
telephone callback. The collaboration technology allows agents to guide
Web visitors through a Web form, complete a purchase or answer
questions. Surveys - This Web-based survey application provides the
means to reactively survey your customers and performs tracking
administration and response scoring. FULFILLMENT NOTES: Fulfillment CD
(MKS10E) will be sent by MMI, no key code or license fee required; FCS
Date: 10/15/2003. MISCELLANEOUS NOTES: (1) ONLY NAI CAN FULFILL THIS
EXPERT SERVICE. (2) Magic Knowledge Services requires a Magic Service
Desk installation & Custom Consulting - number of hours to be determined
by Professional Services. (3) This product can only be purchased by
Magic Service Desk customers. (4) Magic Expert Services Statement of
Work [SOW] is required. (5) Services are required and will be provided
by Magic Expert Services. (6) Prime-Support is required with the
purchase of Licenses. (7) ALL MAGIC KNOWLEDGE SERVICE ORDERS MUST GO
THROUGH ASSURANCE. (8) To order Magic Knowledge Services licenses, the
corresponding support (MKSY*M-AE [where * is "A" for ServicePortal, "B"
for Connect, "C" for Priority, or "D" for Enterprise]) and consulting
SKUs are mandatory and must be placed on a single assurance order. The
consulting SKUs are: ES-MHD-CUSTCON for direct and ES-MHD-CUSTCONNV for
distribution. |
Per Seat Pricing : Seat Qty Price Banded |
$873.75 |
0% |
$873.75 |
|
Magic Knowledge Services |
MKSCAE-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Knowledge
Services integrates a self-learning, self-organizing, self-maintaining
knowledge base across all of the Magic Service Desk's customer
communication channels. This self service module also provides e-mail
response management, live chat and collaboration, and reactive surveys.
E-mail Response Management - scans incoming emails and provides
automatic replies to customers, containing links to answers within the
knowledge base. Will assist agents responding to new or unique issues by
automatically suggesting possible answers based on the content of the
inquiry. Provides the capability to detect the emotional context of the
e-mail or inbound inquiry and routes it accordingly. Live Chat &
Collaboration - offers advanced technology in live chat interaction,
including Web collaboration capabilities, session monitoring and
telephone callback. The collaboration technology allows agents to guide
Web visitors through a Web form, complete a purchase or answer
questions. Surveys - This Web-based survey application provides the
means to reactively survey your customers and performs tracking
administration and response scoring. FULFILLMENT NOTES: Fulfillment CD
(MKS10E) will be sent by MMI, no key code or license fee required; FCS
Date: 10/15/2003. MISCELLANEOUS NOTES: (1) ONLY NAI CAN FULFILL THIS
EXPERT SERVICE. (2) Magic Knowledge Services requires a Magic Service
Desk installation & Custom Consulting - number of hours to be determined
by Professional Services. (3) This product can only be purchased by
Magic Service Desk customers. (4) Magic Expert Services Statement of
Work [SOW] is required. (5) Services are required and will be provided
by Magic Expert Services. (6) Prime-Support is required with the
purchase of Licenses. (7) ALL MAGIC KNOWLEDGE SERVICE ORDERS MUST GO
THROUGH ASSURANCE. (8) To order Magic Knowledge Services licenses, the
corresponding support (MKSY*M-AE [where * is "A" for ServicePortal, "B"
for Connect, "C" for Priority, or "D" for Enterprise]) and consulting
SKUs are mandatory and must be placed on a single assurance order. The
consulting SKUs are: ES-MHD-CUSTCON for direct and ES-MHD-CUSTCONNV for
distribution. |
Per Seat Pricing : Seat Qty Price Banded |
$3,495.00 |
25% |
$2,621.25 |
|
Magic Program Launcher |
PLRCAE-JD-AI |
PRICE CLASS: Per Unit. PRODUCT CONTENT: Software only.
FULFILLMENT NOTES: Non-shippable; currently "shipping" on schedule.
MISCELLANEOUS NOTES: (1) Available as a perpetual license only. (2) To
be processed as Assurance. (3) Non-discountable. (4) Provisioned by the
Magic Consulting Services Series ONLY. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$2,000.00 |
0% |
$2,000.00 |
|
MAGIC PSppt Regional -JAPAN |
HRJYDM-AD-AI |
PRICE-LIST-SPECIFIC NOTES: Non-Discountable.
MISCELLANEOUS NOTES: 1 Yr. Of Global Region Support. (1) "Call for
Quote" Contact: Sam North @ 972-987-2169 (office) or 817-832-8194
(mobile). (2) For DISTI: All S/W PSppt SKUs (except PSppt Bundle SKUs)
no longer have to be processed through Assurance, unless stated
otherwise. Region: Japan. Support Level: Connect. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$5,000.00 |
0% |
$5,000.00 |
|
Magic PSuppt Regional-APAC |
HRAYDM-AD-AI |
PRICE-LIST-SPECIFIC NOTES: Non-Discountable.
MISCELLANEOUS NOTES: 1 Yr. Of Global Region Support. (1) "Call for
Quote" Contact: Sam North @ 972-987-2169 (office) or 817-832-8194
(mobile). (2) For DISTI: All S/W PSppt SKUs (except PSppt Bundle SKUs)
no longer have to be processed through Assurance, unless stated
otherwise. Region: APAC. Support Level: Connect. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$5,000.00 |
0% |
$5,000.00 |
|
Magic PSuppt Regional-EMEA |
HREYDM-AD-AI |
PRICE-LIST-SPECIFIC NOTES: Non-Discountable.
MISCELLANEOUS NOTES: 1 Yr. Of Global Region Support. (1) "Call for
Quote" Contact: Sam North @ 972-987-2169 (office) or 817-832-8194
(mobile). (2) For DISTI: All S/W PSppt SKUs (except PSppt Bundle SKUs)
no longer have to be processed through Assurance, unless stated
otherwise. Region: EMEA. Support Level: Connect. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$5,000.00 |
0% |
$5,000.00 |
|
Magic PSuppt Regional-LATAM |
HRTYDM-AD-AI |
PRICE-LIST-SPECIFIC NOTES: Non-Discountable.
MISCELLANEOUS NOTES: 1 Yr. Of Global Region Support. (1) "Call for
Quote" Contact: Sam North @ 972-987-2169 (office) or 817-832-8194
(mobile). (2) For DISTI: All S/W PSppt SKUs (except PSppt Bundle SKUs)
no longer have to be processed through Assurance, unless stated
otherwise. Region: LTAM. Support Level: Connect. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$5,000.00 |
0% |
$5,000.00 |
|
Magic PSuppt Regional-NA |
HRNYDM-AD-AI |
PRICE-LIST-SPECIFIC NOTES: Non-Discountable.
MISCELLANEOUS NOTES: 1 Yr. Of Global Region Support. (1) "Call for
Quote" Contact: Sam North @ 972-987-2169 (office) or 817-832-8194
(mobile). (2) For DISTI: All S/W PSppt SKUs (except PSppt Bundle SKUs)
no longer have to be processed through Assurance, unless stated
otherwise. Region: North America. Support Level: Connect. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$5,000.00 |
0% |
$5,000.00 |
|
Magic TSD Asset Mgmt. Interface Wizard |
AIWCAE-JD-AI |
PRICE CLASS: Per Unit. PRODUCT CONTENT: Software only.
FULFILLMENT NOTES: Non-shippable; currently "shipping" on schedule.
MISCELLANEOUS NOTES: (1) Available as a perpetual license only. (2) To
be processed as Assurance. (3) Non-discountable. (4) Provisioned by the
Magic Consulting Services Series ONLY. (5) Must be sold with Expert
Services; SOW required. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$15,000.00 |
0% |
$15,000.00 |
|
Magic TSD BarCode/Scan Option Pack |
BOPCAE-JD-AI |
PRICE CLASS: Per Unit. PRODUCT CONTENT: Software only.
FULFILLMENT NOTES: Non-shippable; currently "shipping" on schedule.
MISCELLANEOUS NOTES: (1) Available as a perpetual license only. (2) To
be processed as Assurance. (3) Non-discountable. (4) Provisioned by the
Magic Consulting Services Series ONLY. (5) Must be sold with Expert
Services; SOW required. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$10,000.00 |
0% |
$10,000.00 |
|
Magic TSD Change Management Wizard |
CMWCAE-JD-AI |
PRICE CLASS: Per Unit. PRODUCT CONTENT: Software only.
FULFILLMENT NOTES: Non-shippable; currently "shipping" on schedule.
MISCELLANEOUS NOTES: (1) Available as a perpetual license only. (2) To
be processed as Assurance. (3) Non-discountable. (4) Provisioned by the
Magic Consulting Services Series ONLY. (5) Must be sold with Expert
Services; SOW required. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$10,000.00 |
0% |
$10,000.00 |
|
Magic TSD Client Interface Wizard |
CIWCAE-JD-AI |
PRICE CLASS: Per Unit. PRODUCT CONTENT: Software only.
FULFILLMENT NOTES: Non-shippable; currently "shipping" on schedule.
MISCELLANEOUS NOTES: (1) Available as a perpetual license only. (2) To
be processed as Assurance. (3) Non-discountable. (4) Provisioned by the
Magic Consulting Services Series ONLY. (5) Must be sold with Expert
Services; SOW required. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$7,500.00 |
0% |
$7,500.00 |
|
Magic TSD Help Desk Interface Wizard |
HIWCAE-JD-AI |
PRICE CLASS: Per Unit. PRODUCT CONTENT: Software only.
FULFILLMENT NOTES: Non-shippable; currently "shipping" on schedule.
MISCELLANEOUS NOTES: (1) Available as a perpetual license only. (2) To
be processed as Assurance. (3) Non-discountable. (4) Provisioned by the
Magic Consulting Services Series ONLY. (5) Must be sold with Expert
Services; SOW required. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$10,000.00 |
0% |
$10,000.00 |
|
Magic TSD Surveyor |
SVRCAE-JD-AI |
PRICE CLASS: Per Unit. PRODUCT CONTENT: Software only.
FULFILLMENT NOTES: Non-shippable; currently "shipping" on schedule.
MISCELLANEOUS NOTES: (1) Available as a perpetual license only. (2) To
be processed as Assurance. (3) Non-discountable. (4) Provisioned by the
Magic Consulting Services Series ONLY. (5) Must be sold with Expert
Services; SOW required. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$4,000.00 |
0% |
$4,000.00 |
|
Magic TSD WAP Device Charge |
WADCAE-JD-AI |
PRICE CLASS: Per Unit. PRODUCT CONTENT: ZAC Inventory
Option includes auto inventory of desktop PCs and 1 License of Crystal
Professional. FULFILLMENT NOTES: Currently "shipping" on schedule.
PRICE-LIST-SPECIFIC NOTES: Non-Discountable MISCELLANEOUS NOTES:
Available as a perpetual license only. (1) Non-Shippable. (2) Please
note that this SKU (WADCAE-JD) and the Magic TSD Installation of WAP
Option Pack (ES-TSD-WAP) MUST be ordered together. For information
regarding ES-TSD-WAP please refer to Magic Consulting Services. (3)
Product sold "Per Device." (4) Assurance only. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$10.00 |
0% |
$10.00 |
|
Magic TSD Work Order Interface Wizard |
WIWCAE-JD-AI |
PRICE CLASS: Per Unit. PRODUCT CONTENT: Software only.
FULFILLMENT NOTES: Non-Shippable. Currently "shipping" on schedule.
MISCELLANEOUS NOTES: (1) Available as a perpetual license only. (2) To
be processed as Assurance. (3) Non-discountable. (4) Provisioned by the
Magic Consulting Services Series ONLY. (5) Must be sold with Expert
Services. SOW Required. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$15,000.00 |
0% |
$15,000.00 |
|
MagiCall CTI |
CTIYAM-JE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: The MagiCall CTI
server enables the integration of Magic Service Desk with a company's
telephone system. FULFILLMENT NOTES: Currently "shipping" on schedule.
MISCELLANEOUS NOTES: Available only as an Add-on to Magic Service Desk
(MST, MXT, MSF, & MXF). NOT to be sold as a point product. (1) Customer
must have Magic v 6.0 or greater to use this option. (2) Professional
services - MagiCall Install should be sold with this product (Please see
Professional Services pricing). (3) Please contact GPS for a list of
supported switches. (4) Available as a perpetual license only. (5)
Non-Shippable. |
Per Seat Pricing : Seat Qty Price Banded |
$128.70 |
0% |
$128.70 |
|
MagiCall CTI |
CTIYBM-JE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: The MagiCall CTI
server enables the integration of Magic Service Desk with a company's
telephone system. FULFILLMENT NOTES: Currently "shipping" on schedule.
MISCELLANEOUS NOTES: Available only as an Add-on to Magic Service Desk
(MST, MXT, MSF, & MXF). NOT to be sold as a point product. (1) Customer
must have Magic v 6.0 or greater to use this option. (2) Professional
services - MagiCall Install should be sold with this product (Please see
Professional Services pricing). (3) Please contact GPS for a list of
supported switches. (4) Available as a perpetual license only. (5)
Non-Shippable. |
Per Seat Pricing : Seat Qty Price Banded |
$193.05 |
0% |
$193.05 |
|
MagiCall CTI |
CTIYCM-JE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: The MagiCall CTI
server enables the integration of Magic Service Desk with a company's
telephone system. FULFILLMENT NOTES: Currently "shipping" on schedule.
MISCELLANEOUS NOTES: Available only as an Add-on to Magic Service Desk
(MST, MXT, MSF, & MXF). NOT to be sold as a point product. (1) Customer
must have Magic v 6.0 or greater to use this option. (2) Professional
services - MagiCall Install should be sold with this product (Please see
Professional Services pricing). (3) Please contact GPS for a list of
supported switches. (4) Available as a perpetual license only. (5)
Non-Shippable. |
Per Seat Pricing : Seat Qty Price Banded |
$257.40 |
0% |
$257.40 |
|
MagiCall CTI |
CTIYDM-JE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: The MagiCall CTI
server enables the integration of Magic Service Desk with a company's
telephone system. FULFILLMENT NOTES: Currently "shipping" on schedule.
MISCELLANEOUS NOTES: Available only as an Add-on to Magic Service Desk
(MST, MXT, MSF, & MXF). NOT to be sold as a point product. (1) Customer
must have Magic v 6.0 or greater to use this option. (2) Professional
services - MagiCall Install should be sold with this product (Please see
Professional Services pricing). (3) Please contact GPS for a list of
supported switches. (4) Available as a perpetual license only. (5)
Non-Shippable. |
Per Seat Pricing : Seat Qty Price Banded |
$321.75 |
0% |
$321.75 |
|
MagiCall CTI |
CTICAE-JE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: The MagiCall CTI
server enables the integration of Magic Service Desk with a company's
telephone system. FULFILLMENT NOTES: Currently "shipping" on schedule.
MISCELLANEOUS NOTES: Available only as an Add-on to Magic Service Desk
(MST, MXT, MSF, & MXF). NOT to be sold as a point product. (1) Customer
must have Magic v 6.0 or greater to use this option. (2) Professional
services - MagiCall Install should be sold with this product (Please see
Professional Services pricing). (3) Please contact GPS for a list of
supported switches. (4) Available as a perpetual license only. (5)
Non-Shippable. |
Per Seat Pricing : Seat Qty Price Banded |
$1,287.00 |
25% |
$965.25 |
|
MagiCall CTI |
CTICAE-QE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: The MagiCall CTI
server enables the integration of Magic Service Desk with a company's
telephone system. FULFILLMENT NOTES: Currently "shipping" on schedule.
MISCELLANEOUS NOTES: Available only as an Add-on to Magic Service Desk
(MST, MXT, MSF, & MXF). NOT to be sold as a point product. (1) Customer
must have Magic v 6.0 or greater to use this option. (2) Professional
services - MagiCall Install should be sold with this product (Please see
Professional Services pricing). (3) Please contact GPS for a list of
supported switches. (4) Available as a perpetual license only. (5)
Non-Shippable. |
Per Seat Pricing : Seat Qty Price Banded |
$258.00 |
25% |
$193.50 |
|
MSF Magic Service Desk Entpr Suite Win |
MSFYAM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk Enterprise Suite, Windows is an easily customized, browser-based
service management solution. It includes features for incident
management, e-mail and paging integration, asset management, purchasing,
reporting, knowledge management, self service, crisis management,
service level agreement, real time graphical reporting and customer
queries, Microsoft SMS integration for inventory data. This edition also
offers a comprehensive business rules engine to enable workflow and
rules based data entry validation, as well as the ability to move
changes from a test environment to a production environment without
having to re-create the changes. FULFILLMENT NOTES: Fulfillment CD
(MSF75E); FCS date: 04/15/2003; Downloadable to MMI. MISCELLANEOUS
NOTES: Available as a perpetual license only. (1) The MSF SKU is for
versions of Magic which support either MS SQL or Oracle databases
running in a Windows environment. To run an Oracle database in a UNIX
environment, please use the MXF SKU. (2) Magic Service Desk includes
unlimited usage of Self-Service. (3) Please remember to reference "Magic
Business Unit Notes." (4) The upgrade is an Upgrade from Magic Service
Desk, Windows to Magic Service Desk Enterprise Suite, Windows. |
Per Seat Pricing : Seat Qty Price Banded |
$500.00 |
0% |
$500.00 |
|
MSF Magic Service Desk Entpr Suite Win |
MSFYBM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk Enterprise Suite, Windows is an easily customized, browser-based
service management solution. It includes features for incident
management, e-mail and paging integration, asset management, purchasing,
reporting, knowledge management, self service, crisis management,
service level agreement, real time graphical reporting and customer
queries, Microsoft SMS integration for inventory data. This edition also
offers a comprehensive business rules engine to enable workflow and
rules based data entry validation, as well as the ability to move
changes from a test environment to a production environment without
having to re-create the changes. FULFILLMENT NOTES: Fulfillment CD
(MSF75E); FCS date: 04/15/2003; Downloadable to MMI. MISCELLANEOUS
NOTES: Available as a perpetual license only. (1) The MSF SKU is for
versions of Magic which support either MS SQL or Oracle databases
running in a Windows environment. To run an Oracle database in a UNIX
environment, please use the MXF SKU. (2) Magic Service Desk includes
unlimited usage of Self-Service. (3) Please remember to reference "Magic
Business Unit Notes." (4) The upgrade is an Upgrade from Magic Service
Desk, Windows to Magic Service Desk Enterprise Suite, Windows. |
Per Seat Pricing : Seat Qty Price Banded |
$740.00 |
0% |
$740.00 |
|
MSF Magic Service Desk Entpr Suite Win |
MSFYCM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk Enterprise Suite, Windows is an easily customized, browser-based
service management solution. It includes features for incident
management, e-mail and paging integration, asset management, purchasing,
reporting, knowledge management, self service, crisis management,
service level agreement, real time graphical reporting and customer
queries, Microsoft SMS integration for inventory data. This edition also
offers a comprehensive business rules engine to enable workflow and
rules based data entry validation, as well as the ability to move
changes from a test environment to a production environment without
having to re-create the changes. FULFILLMENT NOTES: Fulfillment CD
(MSF75E); FCS date: 04/15/2003; Downloadable to MMI. MISCELLANEOUS
NOTES: Available as a perpetual license only. (1) The MSF SKU is for
versions of Magic which support either MS SQL or Oracle databases
running in a Windows environment. To run an Oracle database in a UNIX
environment, please use the MXF SKU. (2) Magic Service Desk includes
unlimited usage of Self-Service. (3) Please remember to reference "Magic
Business Unit Notes." (4) The upgrade is an Upgrade from Magic Service
Desk, Windows to Magic Service Desk Enterprise Suite, Windows. |
Per Seat Pricing : Seat Qty Price Banded |
$985.00 |
0% |
$985.00 |
|
MSF Magic Service Desk Entpr Suite Win |
MSFYDM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk Enterprise Suite, Windows is an easily customized, browser-based
service management solution. It includes features for incident
management, e-mail and paging integration, asset management, purchasing,
reporting, knowledge management, self service, crisis management,
service level agreement, real time graphical reporting and customer
queries, Microsoft SMS integration for inventory data. This edition also
offers a comprehensive business rules engine to enable workflow and
rules based data entry validation, as well as the ability to move
changes from a test environment to a production environment without
having to re-create the changes. FULFILLMENT NOTES: Fulfillment CD
(MSF75E); FCS date: 04/15/2003; Downloadable to MMI. MISCELLANEOUS
NOTES: Available as a perpetual license only. (1) The MSF SKU is for
versions of Magic which support either MS SQL or Oracle databases
running in a Windows environment. To run an Oracle database in a UNIX
environment, please use the MXF SKU. (2) Magic Service Desk includes
unlimited usage of Self-Service. (3) Please remember to reference "Magic
Business Unit Notes." (4) The upgrade is an Upgrade from Magic Service
Desk, Windows to Magic Service Desk Enterprise Suite, Windows. |
Per Seat Pricing : Seat Qty Price Banded |
$1,235.00 |
0% |
$1,235.00 |
|
MSF Magic Service Desk Entpr Suite Win |
MSFCAE-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk Enterprise Suite, Windows is an easily customized, browser-based
service management solution. It includes features for incident
management, e-mail and paging integration, asset management, purchasing,
reporting, knowledge management, self service, crisis management,
service level agreement, real time graphical reporting and customer
queries, Microsoft SMS integration for inventory data. This edition also
offers a comprehensive business rules engine to enable workflow and
rules based data entry validation, as well as the ability to move
changes from a test environment to a production environment without
having to re-create the changes. FULFILLMENT NOTES: Fulfillment CD
(MSF75E); FCS date: 04/15/2003; Downloadable to MMI. MISCELLANEOUS
NOTES: Available as a perpetual license only. (1) The MSF SKU is for
versions of Magic which support either MS SQL or Oracle databases
running in a Windows environment. To run an Oracle database in a UNIX
environment, please use the MXF SKU. (2) Magic Service Desk includes
unlimited usage of Self-Service. (3) Please remember to reference "Magic
Business Unit Notes." (4) The upgrade is an Upgrade from Magic Service
Desk, Windows to Magic Service Desk Enterprise Suite, Windows. |
Per Seat Pricing : Seat Qty Price Banded |
$5,000.00 |
25% |
$3,750.00 |
|
MSF Magic Service Desk Entpr Suite Win |
MSFCAE-DE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk Enterprise Suite, Windows is an easily customized, browser-based
service management solution. It includes features for incident
management, e-mail and paging integration, asset management, purchasing,
reporting, knowledge management, self service, crisis management,
service level agreement, real time graphical reporting and customer
queries, Microsoft SMS integration for inventory data. This edition also
offers a comprehensive business rules engine to enable workflow and
rules based data entry validation, as well as the ability to move
changes from a test environment to a production environment without
having to re-create the changes. FULFILLMENT NOTES: Fulfillment CD
(MSF75E); FCS date: 04/15/2003; Downloadable to MMI. MISCELLANEOUS
NOTES: Available as a perpetual license only. (1) The MSF SKU is for
versions of Magic which support either MS SQL or Oracle databases
running in a Windows environment. To run an Oracle database in a UNIX
environment, please use the MXF SKU. (2) Magic Service Desk includes
unlimited usage of Self-Service. (3) Please remember to reference "Magic
Business Unit Notes." (4) The upgrade is an Upgrade from Magic Service
Desk, Windows to Magic Service Desk Enterprise Suite, Windows. |
Per Seat Pricing : Seat Qty Price Banded |
$1,250.00 |
25% |
$937.50 |
|
MST Magic Service Desk Windows |
MSTYAM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk, Windows is an easily customized, browser-based service management
solution. It includes features for incident management, e-mail and
paging integration, asset management, purchasing, reporting, knowledge
management, self-service, crisis management, and service level
management. FULFILLMENT NOTES: Fulfillment CD (MSX75E); FCS date:
04/15/2003; Downloadable to MMI. MISCELLANEOUS NOTES: Available as a
perpetual license only. (1) The MST SKU is for versions of Magic which
support either MS SQL or Oracle databases running in a Windows
environment. To run an Oracle database in a UNIX environment, please use
the MXT SKU. (2) Magic Service Desk includes unlimited usage of Self
Service. (3) Please remember to reference "Magic Business Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$375.00 |
0% |
$375.00 |
|
MST Magic Service Desk Windows |
MSTYBM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk, Windows is an easily customized, browser-based service management
solution. It includes features for incident management, e-mail and
paging integration, asset management, purchasing, reporting, knowledge
management, self-service, crisis management, and service level
management. FULFILLMENT NOTES: Fulfillment CD (MSX75E); FCS date:
04/15/2003; Downloadable to MMI. MISCELLANEOUS NOTES: Available as a
perpetual license only. (1) The MST SKU is for versions of Magic which
support either MS SQL or Oracle databases running in a Windows
environment. To run an Oracle database in a UNIX environment, please use
the MXT SKU. (2) Magic Service Desk includes unlimited usage of Self
Service. (3) Please remember to reference "Magic Business Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$562.50 |
0% |
$562.50 |
|
MST Magic Service Desk Windows |
MSTYCM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk, Windows is an easily customized, browser-based service management
solution. It includes features for incident management, e-mail and
paging integration, asset management, purchasing, reporting, knowledge
management, self-service, crisis management, and service level
management. FULFILLMENT NOTES: Fulfillment CD (MSX75E); FCS date:
04/15/2003; Downloadable to MMI. MISCELLANEOUS NOTES: Available as a
perpetual license only. (1) The MST SKU is for versions of Magic which
support either MS SQL or Oracle databases running in a Windows
environment. To run an Oracle database in a UNIX environment, please use
the MXT SKU. (2) Magic Service Desk includes unlimited usage of Self
Service. (3) Please remember to reference "Magic Business Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$750.00 |
0% |
$750.00 |
|
MST Magic Service Desk Windows |
MSTYDM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk, Windows is an easily customized, browser-based service management
solution. It includes features for incident management, e-mail and
paging integration, asset management, purchasing, reporting, knowledge
management, self-service, crisis management, and service level
management. FULFILLMENT NOTES: Fulfillment CD (MSX75E); FCS date:
04/15/2003; Downloadable to MMI. MISCELLANEOUS NOTES: Available as a
perpetual license only. (1) The MST SKU is for versions of Magic which
support either MS SQL or Oracle databases running in a Windows
environment. To run an Oracle database in a UNIX environment, please use
the MXT SKU. (2) Magic Service Desk includes unlimited usage of Self
Service. (3) Please remember to reference "Magic Business Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$937.50 |
0% |
$937.50 |
|
MST Magic Service Desk Windows |
MSTCAE-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk, Windows is an easily customized, browser-based service management
solution. It includes features for incident management, e-mail and
paging integration, asset management, purchasing, reporting, knowledge
management, self-service, crisis management, and service level
management. FULFILLMENT NOTES: Fulfillment CD (MSX75E); FCS date:
04/15/2003; Downloadable to MMI. MISCELLANEOUS NOTES: Available as a
perpetual license only. (1) The MST SKU is for versions of Magic which
support either MS SQL or Oracle databases running in a Windows
environment. To run an Oracle database in a UNIX environment, please use
the MXT SKU. (2) Magic Service Desk includes unlimited usage of Self
Service. (3) Please remember to reference "Magic Business Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$3,750.00 |
25% |
$2,812.50 |
|
MXF Magic Service Desk Enterprise Suite Oracle for UNIX |
MXFYAM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk Enterprise Suite, Oracle for UNIX is an easily customized,
browser-based service management solution. It includes features for
incident management, e-mail and paging integration, asset management,
purchasing, reporting, knowledge management, self service, crisis
management, service level agreement, real time graphical reporting and
customer queries, Microsoft SMS integration for inventory. This edition
also offers a comprehensive business rules engine to enable workflow and
rules based data entry validation. FULFILLMENT NOTES: limited usage of
Self-Service. MISCELLANEOUS NOTES: (1) Only the database server for
Magic Service Desk – Oracle for UNIX is installed in a UNIX environment,
the web application server must be installed in a Windows environment.
(2) Supported UNIX environments are: Sun Solaris, AIX, HP-UX, and Red
Hat LINUX. (3) PrimeSupport ServicePortal, Connect, & Priority are
available for this product; however; PrimeSupport Enterprise is
recommended. (4) Available as a perpetual license only. (5) The upgrade
is an Upgrade from Magic Service Desk to Magic Service Desk Enterprise
Suite, Oracle for UNIX. (6) Please remember to reference "Magic Business
Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$500.00 |
0% |
$500.00 |
|
MXF Magic Service Desk Enterprise Suite Oracle for UNIX |
MXFYBM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk Enterprise Suite, Oracle for UNIX is an easily customized,
browser-based service management solution. It includes features for
incident management, e-mail and paging integration, asset management,
purchasing, reporting, knowledge management, self service, crisis
management, service level agreement, real time graphical reporting and
customer queries, Microsoft SMS integration for inventory. This edition
also offers a comprehensive business rules engine to enable workflow and
rules based data entry validation. FULFILLMENT NOTES: limited usage of
Self-Service. MISCELLANEOUS NOTES: (1) Only the database server for
Magic Service Desk – Oracle for UNIX is installed in a UNIX environment,
the web application server must be installed in a Windows environment.
(2) Supported UNIX environments are: Sun Solaris, AIX, HP-UX, and Red
Hat LINUX. (3) PrimeSupport ServicePortal, Connect, & Priority are
available for this product; however; PrimeSupport Enterprise is
recommended. (4) Available as a perpetual license only. (5) The upgrade
is an Upgrade from Magic Service Desk to Magic Service Desk Enterprise
Suite, Oracle for UNIX. (6) Please remember to reference "Magic Business
Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$740.00 |
0% |
$740.00 |
|
MXF Magic Service Desk Enterprise Suite Oracle for UNIX |
MXFYCM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk Enterprise Suite, Oracle for UNIX is an easily customized,
browser-based service management solution. It includes features for
incident management, e-mail and paging integration, asset management,
purchasing, reporting, knowledge management, self service, crisis
management, service level agreement, real time graphical reporting and
customer queries, Microsoft SMS integration for inventory. This edition
also offers a comprehensive business rules engine to enable workflow and
rules based data entry validation. FULFILLMENT NOTES: limited usage of
Self-Service. MISCELLANEOUS NOTES: (1) Only the database server for
Magic Service Desk – Oracle for UNIX is installed in a UNIX environment,
the web application server must be installed in a Windows environment.
(2) Supported UNIX environments are: Sun Solaris, AIX, HP-UX, and Red
Hat LINUX. (3) PrimeSupport ServicePortal, Connect, & Priority are
available for this product; however; PrimeSupport Enterprise is
recommended. (4) Available as a perpetual license only. (5) The upgrade
is an Upgrade from Magic Service Desk to Magic Service Desk Enterprise
Suite, Oracle for UNIX. (6) Please remember to reference "Magic Business
Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$985.00 |
0% |
$985.00 |
|
MXF Magic Service Desk Enterprise Suite Oracle for UNIX |
MXFYDM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk Enterprise Suite, Oracle for UNIX is an easily customized,
browser-based service management solution. It includes features for
incident management, e-mail and paging integration, asset management,
purchasing, reporting, knowledge management, self service, crisis
management, service level agreement, real time graphical reporting and
customer queries, Microsoft SMS integration for inventory. This edition
also offers a comprehensive business rules engine to enable workflow and
rules based data entry validation. FULFILLMENT NOTES: limited usage of
Self-Service. MISCELLANEOUS NOTES: (1) Only the database server for
Magic Service Desk – Oracle for UNIX is installed in a UNIX environment,
the web application server must be installed in a Windows environment.
(2) Supported UNIX environments are: Sun Solaris, AIX, HP-UX, and Red
Hat LINUX. (3) PrimeSupport ServicePortal, Connect, & Priority are
available for this product; however; PrimeSupport Enterprise is
recommended. (4) Available as a perpetual license only. (5) The upgrade
is an Upgrade from Magic Service Desk to Magic Service Desk Enterprise
Suite, Oracle for UNIX. (6) Please remember to reference "Magic Business
Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$1,235.00 |
0% |
$1,235.00 |
|
MXF Magic Service Desk Enterprise Suite Oracle for UNIX |
MXFCAE-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk Enterprise Suite, Oracle for UNIX is an easily customized,
browser-based service management solution. It includes features for
incident management, e-mail and paging integration, asset management,
purchasing, reporting, knowledge management, self service, crisis
management, service level agreement, real time graphical reporting and
customer queries, Microsoft SMS integration for inventory. This edition
also offers a comprehensive business rules engine to enable workflow and
rules based data entry validation. FULFILLMENT NOTES: limited usage of
Self-Service. MISCELLANEOUS NOTES: (1) Only the database server for
Magic Service Desk – Oracle for UNIX is installed in a UNIX environment,
the web application server must be installed in a Windows environment.
(2) Supported UNIX environments are: Sun Solaris, AIX, HP-UX, and Red
Hat LINUX. (3) PrimeSupport ServicePortal, Connect, & Priority are
available for this product; however; PrimeSupport Enterprise is
recommended. (4) Available as a perpetual license only. (5) The upgrade
is an Upgrade from Magic Service Desk to Magic Service Desk Enterprise
Suite, Oracle for UNIX. (6) Please remember to reference "Magic Business
Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$5,000.00 |
25% |
$3,750.00 |
|
MXF Magic Service Desk Enterprise Suite Oracle for UNIX |
MXFCAE-DE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk Enterprise Suite, Oracle for UNIX is an easily customized,
browser-based service management solution. It includes features for
incident management, e-mail and paging integration, asset management,
purchasing, reporting, knowledge management, self service, crisis
management, service level agreement, real time graphical reporting and
customer queries, Microsoft SMS integration for inventory. This edition
also offers a comprehensive business rules engine to enable workflow and
rules based data entry validation. FULFILLMENT NOTES: limited usage of
Self-Service. MISCELLANEOUS NOTES: (1) Only the database server for
Magic Service Desk – Oracle for UNIX is installed in a UNIX environment,
the web application server must be installed in a Windows environment.
(2) Supported UNIX environments are: Sun Solaris, AIX, HP-UX, and Red
Hat LINUX. (3) PrimeSupport ServicePortal, Connect, & Priority are
available for this product; however; PrimeSupport Enterprise is
recommended. (4) Available as a perpetual license only. (5) The upgrade
is an Upgrade from Magic Service Desk to Magic Service Desk Enterprise
Suite, Oracle for UNIX. (6) Please remember to reference "Magic Business
Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$1,250.00 |
25% |
$937.50 |
|
MXT Magic Service Desk Oracle for UNIX |
MXTYAM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk, Oracle for UNIX is an easily customized, browser-based service
management solution. It includes features for incident management,
e-mail and paging integration, asset management, purchasing, reporting,
knowledge management, self-service, crisis management, and service level
management. FULFILLMENT NOTES: Fulfillment CD (MOX75E); FCS date:
04/15/2003; Downloadable to MMI. MISCELLANEOUS NOTES: Available as a
perpetual license only. (1) Only the database server for Magic Service
Desk – Oracle for UNIX is installed in a UNIX environment, the web
application server must be installed in a Windows environment. (2)
Supported UNIX environments are: Sun Solaris, AIX, HP-UX, and Red Hat
LINUX. (3) PrimeSupport ServicePortal, Connect, & Priority are available
for this product; however; PrimeSupport Enterprise is recommended. (4)
Magic Service Desk includes unlimited usage of Self-Service. (5) Please
remember to reference "Magic Business Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$375.00 |
0% |
$375.00 |
|
MXT Magic Service Desk Oracle for UNIX |
MXTYBM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk, Oracle for UNIX is an easily customized, browser-based service
management solution. It includes features for incident management,
e-mail and paging integration, asset management, purchasing, reporting,
knowledge management, self-service, crisis management, and service level
management. FULFILLMENT NOTES: Fulfillment CD (MOX75E); FCS date:
04/15/2003; Downloadable to MMI. MISCELLANEOUS NOTES: Available as a
perpetual license only. (1) Only the database server for Magic Service
Desk – Oracle for UNIX is installed in a UNIX environment, the web
application server must be installed in a Windows environment. (2)
Supported UNIX environments are: Sun Solaris, AIX, HP-UX, and Red Hat
LINUX. (3) PrimeSupport ServicePortal, Connect, & Priority are available
for this product; however; PrimeSupport Enterprise is recommended. (4)
Magic Service Desk includes unlimited usage of Self-Service. (5) Please
remember to reference "Magic Business Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$562.50 |
0% |
$562.50 |
|
MXT Magic Service Desk Oracle for UNIX |
MXTYCM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk, Oracle for UNIX is an easily customized, browser-based service
management solution. It includes features for incident management,
e-mail and paging integration, asset management, purchasing, reporting,
knowledge management, self-service, crisis management, and service level
management. FULFILLMENT NOTES: Fulfillment CD (MOX75E); FCS date:
04/15/2003; Downloadable to MMI. MISCELLANEOUS NOTES: Available as a
perpetual license only. (1) Only the database server for Magic Service
Desk – Oracle for UNIX is installed in a UNIX environment, the web
application server must be installed in a Windows environment. (2)
Supported UNIX environments are: Sun Solaris, AIX, HP-UX, and Red Hat
LINUX. (3) PrimeSupport ServicePortal, Connect, & Priority are available
for this product; however; PrimeSupport Enterprise is recommended. (4)
Magic Service Desk includes unlimited usage of Self-Service. (5) Please
remember to reference "Magic Business Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$750.00 |
0% |
$750.00 |
|
MXT Magic Service Desk Oracle for UNIX |
MXTYDM-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk, Oracle for UNIX is an easily customized, browser-based service
management solution. It includes features for incident management,
e-mail and paging integration, asset management, purchasing, reporting,
knowledge management, self-service, crisis management, and service level
management. FULFILLMENT NOTES: Fulfillment CD (MOX75E); FCS date:
04/15/2003; Downloadable to MMI. MISCELLANEOUS NOTES: Available as a
perpetual license only. (1) Only the database server for Magic Service
Desk – Oracle for UNIX is installed in a UNIX environment, the web
application server must be installed in a Windows environment. (2)
Supported UNIX environments are: Sun Solaris, AIX, HP-UX, and Red Hat
LINUX. (3) PrimeSupport ServicePortal, Connect, & Priority are available
for this product; however; PrimeSupport Enterprise is recommended. (4)
Magic Service Desk includes unlimited usage of Self-Service. (5) Please
remember to reference "Magic Business Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$937.50 |
0% |
$937.50 |
|
MXT Magic Service Desk Oracle for UNIX |
MXTCAE-AE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Magic Service
Desk, Oracle for UNIX is an easily customized, browser-based service
management solution. It includes features for incident management,
e-mail and paging integration, asset management, purchasing, reporting,
knowledge management, self-service, crisis management, and service level
management. FULFILLMENT NOTES: Fulfillment CD (MOX75E); FCS date:
04/15/2003; Downloadable to MMI. MISCELLANEOUS NOTES: Available as a
perpetual license only. (1) Only the database server for Magic Service
Desk – Oracle for UNIX is installed in a UNIX environment, the web
application server must be installed in a Windows environment. (2)
Supported UNIX environments are: Sun Solaris, AIX, HP-UX, and Red Hat
LINUX. (3) PrimeSupport ServicePortal, Connect, & Priority are available
for this product; however; PrimeSupport Enterprise is recommended. (4)
Magic Service Desk includes unlimited usage of Self-Service. (5) Please
remember to reference "Magic Business Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$3,750.00 |
25% |
$2,812.50 |
|
ON-SITE Add-On for enterprise Support |
MHX-ONSITE-ENTERI |
PRICE-LIST-SPECIFIC NOTES: Non-Discountable.
MISCELLANEOUS NOTES: An order using this SKU cannot be booked at the
same time as the Enterprise Support contract is being sold to the
customer unless the on-site visit is to occur within 10 business days of
the Enterprise Support order. (1) The customer will be invoiced for the
service delivered immediately after completion of the on-site visit. The
invoice will use the $2,000/day price and add all related traveling
expenses. (2) An order using this SKU can only be booked for existing
Enterprise PrimeSupport customers and must be accompanied by a Scope of
Work. (3) Please remember to reference "General Prime Support Notes." |
Per Unit/Each Pricing : Unit Qty Price Banded |
$2,000.00 |
0% |
$2,000.00 |
|
On-Site training, for up to 6 stdnts pp |
TRN-ONSITE-NV-TSDI |
PRICE CLASS: Per day. PRICE-LIST-SPECIFIC NOTES:
Non-discountable. MISCELLANEOUS NOTES: The following are available
training courses: On-site course number/Description: (1) TSD-101-MER
Implementing Magic Help Desk (5 days). (2) TSD-102-MER Using Magic Help
Desk (1 day); Course Number. (3) TSD-202-MER Crystal Reports for Magic
Help Desk (3 days). (4) TSD-203-MER Advanced Crystal Reports for Magic
Help Desk (2 days). (5) TSD-204-MER Implementing Asset Management for
Magic Help Desk (2 days). (6) TSD-205-MER Advanced Magic Help Desk
Administration (3 days). (7) TSD-101-ZAC Network Management using Zero
Administration Client (3 days). Notes: (1) For customized On-sites,
please call 1-800-338-8754 ext. 7345 for a quote. (2) Onsite courses DO
NOT INCLUDE Traveling and other related expenses. (11) Customer will get
invoiced upfront and will forfeit any money after the one year
expiration. (12) The customer will have a year to use up the credit for
training. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$3,000.00 |
0% |
$3,000.00 |
|
PopChart Server Enterprise Add-On |
POPCAE-JS-AI |
PRICE CLASS: Per unit banded. PRODUCT CONTENT: Software
only. PopChart Server Enterprise is an enhancement to the real-time
graphing and charting capabilities of PopChart Pro, which is included in
Magic Management Center - part of the Magic Service Desk Enterprise
Suite. PopChart Server Enterprise is a dynamic, real-time data
visualization and charting tool which offers many additional features
such as output to PDF, EPS, TIFF, and HTML table, enhanced scalability
and redundancy, HTTP redirection, and SSL support. FULFILLMENT NOTES:
Fulfillment CD (POP10E); FCS date: 09/02/2003. MISCELLANEOUS NOTES: (1)
Available as a Perpetual License only. (2) Can only be sold as an Expert
Services Add-On. (3) This product requires the end-user either have
previously installed: [a] Magic Service Desk Enterprise Suite which
includes Magic Management Center (MMC) functionality or [b] Magic
Service Desk plus the MMC add-on. (4) Sales rep. must verify how many
seats of Magic Management Center the customer will use. (5)
Non-discountable. |
Per Unit Pricing : Unit Qty Banded |
$2,000.00 |
25% |
$1,500.00 |
|
Remote Desktop 32 |
RD2CAE-QA-AI |
PRICE CLASS: Desktop Nodes. PRODUCT CONTENT: Remote
control integrated into the Magic web interface allows IT Staff to
remotely control Windows client PCs. FULFILLMENT NOTES: Fulfillment CD:
RD231E; Currently "shipping" on schedule. Downloadable to MMI.
MISCELLANEOUS NOTES: Remote Desktop 32 can be sold and used as a point
product. (1) Minimum order of 50 applies. (2) Available as a perpetual
license only. (3) Please remember to reference "Magic Business Unit
Notes." (4) ** PLEASE NOTE, THIS OFFERING WILL BE DISCONTINUED IN
JANUARY, 2004. ** |
Per Node Pricing : Node Qty Price Banded |
$2.75 |
25% |
$2.06 |
|
Selective Ticket Indexing Add-On |
STICAE-JD-AI |
MISCELLANEOUS NOTES: (1) Available as a perpetual
license only. (2) To be processed as Assurance. (3) Non-discountable.
(4) Provisioned by the Magic Consulting Services Series ONLY. (5) Must
be sold with Expert Services; SOW required. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$2,000.00 |
0% |
$2,000.00 |
|
SMM Upgrade from SM/McAfee HD to Magic |
SMMCAE-DE-AI |
PRICE CLASS: Per Seat. PRODUCT CONTENT: Upgrade from
Support Magic or McAfee HelpDesk to Magic Service Desk. Magic Service
Desk is a browser based service desk solution. Includes 1 Crystal
Reports Designer license. FULFILLMENT NOTES: Fulfillment CD: MSX75E;
Currently "shipping" on schedule. Downloadable to MMI. MISCELLANEOUS
NOTES: PrimeSupport SKUs for Magic Service Desk, (MSTCAE-AE), apply to
SMMCAE-DE. (1) This upgrade should be used for Customers on any version
of Support Magic or McAfee Helpdesk needing to upgrade to the current
version of Magic. (2) Non-Shippable. (3) Please remember to reference
"Magic Business Unit Notes." |
Per Seat Pricing : Seat Qty Price Banded |
$1,800.00 |
25% |
$1,350.00 |
|
Universal Training Credit pre-paid |
TRN-OFFSITE-NV-TSDI |
PRICE CLASS: Per day. PRICE-LIST-SPECIFIC NOTES:
Non-discountable. MISCELLANEOUS NOTES: Sell all classes listed for 1 UTC
per person / per class day. On-site course number Description: (1)
TSD-101-MER Implementing Magic Help Desk (5 days). (2) TSD-202-MER
Crystal Reports for Magic Help Desk (3 days). (3) TSD-203-MER Advanced
Crystal Reports for Magic Help Desk (2 days). (4) TSD-204-MER
Implementing Asset Management for Magic Help Desk (2 days). (5)
TSD-205-MER Advanced Magic Help Desk Administration (3 days). (6)
TSD-202-MHD Using Crystal Reports for McAfee Helpdesk (2 days). (7)
TSD-204-MHD Asset Management & Purchasing for McAfee Helpdesk (1 day).
Notes: (3) Please use NAI Course Numbers when describing the TRN/OFFSITE
SKU. (4) Advise customer to register for public classes at
1-800-338-8754 ext.7345. (11) Customer will get invoiced upfront and
will forfeit any money after the one year expiration. (12)The customer
will have a year to use up the credit for training. |
Per Unit/Each Pricing : Unit Qty Price Banded |
$600.00 |
0% |
$600.00 |
|
ZAC Suite |
ZACCAE-QA-AI |
PRICE CLASS: Desktop Nodes. PRODUCT CONTENT: ZAC
components include auto Inventory of desktop PCs, Software Distribution,
D32 remote control, and 1 Crystal Reports Professional. FULFILLMENT
NOTES: Fulfillment CD: ZAC65E; Currently "shipping" on schedule.
Downloadable to MMI. MISCELLANEOUS NOTES: ZAC Suite Sales greater than
1,000 nodes requires Professional Services - ZAC Readiness Assessment
(See Professional Services Pricing). (1) Remote Desktop v3.1 is included
with ZAC 6.5. (2) Software metering and menuing have been discontinued
with ZAC 6.5. Customers upgrading from previous versions will continue
to have use of these features. (3) Minimum order of 50 applies. (4)
Available as a perpetual license only. (5) Please remember to reference
"Magic Business Unit Notes" listed at beginning of this section. (6) **
PLEASE NOTE, THIS OFFERING WILL BE DISCONTINUED IN JANUARY, 2004. ** |
Per Node Pricing : Node Qty Price Banded |
$18.15 |
25% |
$13.61 |
|
ZAC Suite |
ZACCAE-RA-AI |
PRICE CLASS: Desktop Nodes. PRODUCT CONTENT: ZAC
components include auto Inventory of desktop PCs, Software Distribution,
D32 remote control, and 1 Crystal Reports Professional. FULFILLMENT
NOTES: Fulfillment CD: ZAC65E; Currently "shipping" on schedule.
Downloadable to MMI. MISCELLANEOUS NOTES: ZAC Suite Sales greater than
1,000 nodes requires Professional Services - ZAC Readiness Assessment
(See Professional Services Pricing). (1) Remote Desktop v3.1 is included
with ZAC 6.5. (2) Software metering and menuing have been discontinued
with ZAC 6.5. Customers upgrading from previous versions will continue
to have use of these features. (3) Minimum order of 50 applies. (4)
Available as a perpetual license only. (5) Please remember to reference
"Magic Business Unit Notes" listed at beginning of this section. (6) **
PLEASE NOTE, THIS OFFERING WILL BE DISCONTINUED IN JANUARY, 2004. ** |
Per Node Pricing : Node Qty Price Banded |
$15.15 |
25% |
$11.36 |
|
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