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Go DIRect Contract #DIR-VPC-03-014; BMC/Remedy Product Catalog; Pricing Effective Date: October 9, 2006; Please contact us to confirm current pricing. "Service Desk" is new BMC terminology for products formerly known as "Remedy Help Desk" Product Unit of Measurement List Price effective 8/9/2006 DIR Price (List minus 20.5%) BMC Remedy AR System Fixed 1-Pk Bkup Lsn per named user $0.00 $0.00 BMC Remedy AR System Fixed 1-Pk Dev Lsn per named user $480.00 $381.60 BMC Remedy AR System Fixed 1-Pk Lsn per named user $960.00 $763.20 BMC Remedy AR System Flt 1-Pk Bkup Lsn per concurrent user $0.00 $0.00 BMC Remedy AR System Flt 1-Pk Dev Lsn per concurrent user $1,200.00 $954.00 BMC Remedy AR System Flt 1-Pk Lsn per concurrent user $2,400.00 $1,908.00 BMC Remedy AR System Full Text Search Fixed 1-Pk Bkup Lsn per named user $0.00 $0.00 BMC Remedy AR System Full Text Search Fixed 1-Pk Dev Lsn per named user $100.00 $79.50 BMC Remedy AR System Full Text Search Fixed 1-Pk Lsn per named user $200.00 $159.00 BMC Remedy AR System Full Text Search Flt 1-Pk Bkup Lsn per concurrent user $0.00 $0.00 BMC Remedy AR System Full Text Search Flt 1-Pk Dev Lsn per concurrent user $250.00 $198.75 BMC Remedy AR System Full Text Search Flt 1-Pk Lsn per concurrent user $500.00 $397.50 BMC Remedy AR System Mid-Tier Add On Lsn per instance $0.00 $0.00 BMC Remedy AR System Server per instance $20,000.00 $15,900.00 BMC Remedy AR System Server Bkup Lsn per instance $0.00 $0.00 BMC Remedy AR System Server Dev Lsn per instance $10,000.00 $7,950.00 BMC Remedy Asset Management & AR System Fixed 1-Pk Bkup Lsn per named user $0.00 $0.00 BMC Remedy Asset Management & AR System Fixed 1-Pk Dev Lsn per named user $1,215.00 $965.93 BMC Remedy Asset Management & AR System Fixed 1-Pk Lsn per named user $2,430.00 $1,931.85 BMC Remedy Asset Management & AR System Flt 1-Pk Bkup Lsn per concurrent user $0.00 $0.00 BMC Remedy Asset Management & AR System Flt 1-Pk Dev Lsn per concurrent user $3,038.00 $2,415.21 BMC Remedy Asset Management & AR System Flt 1-Pk Lsn per concurrent user $6,075.00 $4,829.63 BMC Remedy Asset Management Application per instance $36,750.00 $29,216.25 BMC Remedy Asset Management Application & AR System per instance $56,750.00 $45,116.25 BMC Remedy Asset Management Application & AR System Bkup Lsn per instance $0.00 $0.00 BMC Remedy Asset Management Application & AR System Dev Lsn per instance $28,375.00 $22,558.13 BMC Remedy Asset Management Application Bkup Lsn per instance $0.00 $0.00 BMC Remedy Asset Management Application Dev Lsn per instance $18,375.00 $14,608.13 BMC Remedy Asset Management Fixed 1-Pk Bkup Lsn per named user $0.00 $0.00 BMC Remedy Asset Management Fixed 1-Pk Dev Lsn per named user $735.00 $584.33 BMC Remedy Asset Management Fixed 1-Pk Lsn per named user $1,470.00 $1,168.65 BMC Remedy Asset Management Flt 1-Pk Bkup Lsn per concurrent user $0.00 $0.00 BMC Remedy Asset Management Flt 1-Pk Dev Lsn per concurrent user $1,838.00 $1,461.21 BMC Remedy Asset Management Flt 1-Pk Lsn per concurrent user $3,675.00 $2,921.63 BMC Remedy Change Management & AR System Fixed 1-Pk Bkup Lsn per named user $0.00 $0.00 BMC Remedy Change Management & AR System Fixed 1-Pk Dev Lsn per named user $1,118.00 $888.81 BMC Remedy Change Management & AR System Fixed 1-Pk Lsn per named user $2,236.00 $1,777.62 BMC Remedy Change Management & AR System Flt 1-Pk Bkup Lsn per concurrent user $0.00 $0.00 BMC Remedy Change Management & AR System Flt 1-Pk Dev Lsn per concurrent user $2,795.00 $2,222.03 BMC Remedy Change Management & AR System Flt 1-Pk Lsn per concurrent user $5,590.00 $4,444.05 BMC Remedy Change Management Application per instance $22,000.00 $17,490.00 BMC Remedy Change Management Application & AR System per instance $42,000.00 $33.390.00 BMC Remedy Change Management Application & AR System Bkup Lsn per instance $0.00 $0.00 BMC Remedy Change Management Application & AR System Dev Lsn per instance $21,000.00 $16,695.00 BMC Remedy Change Management Application Bkup Lsn per instance $0.00 $0.00 BMC Remedy Change Management Application Dev Lsn per instance $11,000.00 $8,745.00 BMC Remedy Change Management Dashboard Bkup Lsn per instance $0.00 $0.00 BMC Remedy Change Management Dashboard Dev Lsn per instance $5,000.00 $3,975.00 BMC Remedy Change Management Dashboard Lsn per instance $10,000.00 $7,950.00 BMC Remedy Change Management Fixed 1-Pk Bkup Lsn per named user $0.00 $0.00 BMC Remedy Change Management Fixed 1-Pk Dev Lsn per named user $638.00 $507.21 BMC Remedy Change Management Fixed 1-Pk Lsn per named user $1,276.00 $1,014.42 BMC Remedy Change Management Flt 1-Pk Bkup Lsn per concurrent user $0.00 $0.00 BMC Remedy Change Management Flt 1-Pk Dev Lsn per concurrent user $1,595.00 $1,268.03 BMC Remedy Change Management Flt 1-Pk Lsn per concurrent user $3,190.00 $2,536.05 BMC Remedy Service Desk & AR System Fixed 1-Pk Bkup Lsn per named user $0.00 $0.00 BMC Remedy Service Desk & AR System Fixed 1-Pk Dev Lsn per named user $656.00 $521.52 BMC Remedy Service Desk & AR System Fixed 1-Pk Lsn per named user $1,312.00 $1,043.04 BMC Remedy Service Desk & AR System Flt 1-Pk Bkup Lsn per concurrent user $0.00 $0.00 BMC Remedy Service Desk & AR System Flt 1-Pk Dev Lsn per concurrent user $1,640.00 $1,303.80 BMC Remedy Service Desk & AR System Flt 1-Pk Lsn per concurrent user $3,280.00 $2,607.60 BMC Remedy Service Desk Application per instance $11,000.00 $8,745.00 BMC Remedy Service Desk Application & AR System per instance $31,000.00 $24,645.00 BMC Remedy Service Desk Application & AR System Bkup Lsn per instance $0.00 $0.00 BMC Remedy Service Desk Application & AR System Dev Lsn per instance $15,500.00 $12,322.50 BMC Remedy Service Desk Application Bkup Lsn per instance $0.00 $0.00 BMC Remedy Service Desk Application Dev Lsn per instance $5,500.00 $4,372.50 BMC Remedy Service Desk Fixed 1-Pk Bkup Lsn per named user $0.00 $0.00 BMC Remedy Service Desk Fixed 1-Pk Dev Lsn per named user $176.00 $139.92 BMC Remedy Service Desk Fixed 1-Pk Lsn per named user $352.00 $279.84 BMC Remedy Service Desk Flt 1-Pk Bkup Lsn per concurrent user $0.00 $0.00 BMC Remedy Service Desk Flt 1-Pk Dev Lsn per concurrent user $440.00 $349.80 BMC Remedy Service Desk Flt 1-Pk Lsn per concurrent user $880.00 $699.60